The Mizrahi Tefahot FileIndependent investigation
The bank's fiduciary duty

When the customer cannot get through: three crises, one entry

In 1939 Bank HaMizrahi recorded separately deposits whose owners were abroad. Accountants appointed by a Knesset commission concluded the entries were made to obtain credit. In 2023 the system recorded that a reply was delayed "because of the situation". In 2024 it was declared in proceedings that attempts to make contact had come to nothing.

Published: 2 November 2026Reading time: 8 minutes
Read the article ↓

On three dates roughly eighty years apart, the same banking group made the same kind of entry: a person who could not reach the bank was recorded, in the bank's own papers, as someone who would not be claiming. This article sets the three entries side by side and quotes them from the documents themselves.

Let us say the obvious first. These events are not comparable in gravity. Nothing is. What is being compared is an entry — the way a financial institution records, in its own books, a person who cannot reach it.

In short

October 1939: "they need not be taken into account"

In 2000 the Knesset established a parliamentary commission of inquiry into the location and restitution of Holocaust victims' assets. Kaspi & Kaspi, Certified Public Accountants, were appointed to examine Bank HaMizrahi, and their findings were filed as Appendix 3 to the commission's report.

In the bank's archive the examiners found correspondence with the management of Anglo-Palestine Bank. In a letter of 24 October 1939, Mr Willy David, the bank's acting manager, wrote in a clause the examiners emphasised:

Appendix 3 to the commission report: Willy David's letter of 24 October 1939 on deposits whose owners were in Poland
Appendix 3 to the commission's report (Kaspi & Kaspi, CPA), p. 8: "Of these deposits falling due at the end of 1939 there are about 4,000 Palestine pounds whose depositors are in Poland and they need not be taken into account; I assume that by the end of the current year no more than 10,000 Palestine pounds will be withdrawn." The emphasis in the original is the examiners'.

The full sentence matters. This is an estimate of expected withdrawals. The letter does not say the money was lost, and it was not sent to depositors — it is an internal letter between banks.

Five days later, on 29 October 1939, the manager of the Tel Aviv branch wrote a note beside deposit and current-account sums of some 28,000 Palestine pounds:

Appendix 3: the Tel Aviv branch manager's note of 29 October 1939
Appendix 3, p. 8: "The depositors cannot claim their deposits at present, being abroad, or it is not to be expected that they will claim them for other reasons." The letter came with detailed branch records: account numbers, account holders' names, amounts, and the country each was in, as far as the bank knew.

It was not one letter

The significant finding is not the single letter but what followed it. These sums became a recurring item in the minutes of the bank's management. On the same page there is also one line the examiners expressly recorded as missing:

Appendix 3: board minutes 1940-1943 and the absence of any reference to the Custodian of Enemy Property
Appendix 3, p. 10: minute 175 of 16 August 1940 — "sums whose owners are abroad, deceased, or accounts without movement, 25,960.001 Palestine pounds", of which "account holders abroad" 22,491.72. And after them: "We found no reference whatsoever to the requirement to report and transfer accounts to the Custodian of Enemy Property in the minutes around September 1939, the date on which the Custodian of Enemy Property order was issued."

The report sets out a summary table showing these sums as a percentage of all the bank's creditors. At one meeting: 35,658 out of 70,013 — 50.93%. At the next: 32,528 out of 64,216 — 50.65%.

Appendix 3: table of sums the bank assumed would not be demanded, as a share of all creditors
Appendix 3, p. 9: the summary table of correspondence and minutes. The column headed "of which the bank assumed would not be demanded, over 50%" shows 50.93 and 50.65 in two consecutive meetings.

In parallel, analysis of the financial statements shows that between 1938 and 1942 public deposits fell by 88.6%, while "creditors and other credit balances" grew over those same years by 117%.

What the bank knew at the time

The examiners did not stop at the sums. They also quoted a draft management letter found in the archive, with deletions and corrections by a senior figure at the bank:

Appendix 3: draft management letter referring to the German dictator and Poland
Appendix 3, p. 9: in the draft, the bank's management stated that "the German dictator is preparing acts of aggression against Poland" (the deletion is in the original). The examiners: "This document too confirms the conclusion that the bank's management knew what was happening in Europe."

Why it was recorded that way

The examiners did not stop at description. They wrote an express conclusion:

Appendix 3: the accountants' conclusion that the reports were intended to obtain increased bank credit
Appendix 3, p. 10: "In our opinion the reports concerning funds that would not be demanded, or whose owners are abroad, were intended for the purpose of obtaining increased bank credit from Anglo-Palestine Bank, in that it is reasonably likely that a bank's declaration of a sum of customer deposits as one that will not be demanded is in effect a declaration that those customers' funds had become the bank's money in the bank's till."

The bank disputed some of the commission's findings. In November 2012 it paid NIS 9.5 million to the Company for Location and Restitution of Holocaust Victims' Assets, expressly without admitting liability, describing the payment in its announcement as made beyond the letter of the law. On what was lost and what was found in the bank's archives, see The bank lost the documents? When does that usually happen?

October 2023: "because of the situation, and so it is delayed"

Eighty-four years later, at the outbreak of the Iron Swords war, a borrower of a leasing company in the Mizrahi Tefahot group approached the lender to arrange his vehicle loan before leaving Israel. According to the document he filed in the proceedings, the bank's systems recorded why no reply was coming: "There are many requests because of the situation, and so it is delayed."

He says he was then told that no loan existed in his name. As later emerged, the loan had not been registered under his identity-card number but under a loan number only. On the change of lender and what happened to customers after the merger, see Igud Leasing: what happened to customers after the merger with Mizrahi Tefahot.

June 2024: "attempts to make contact came to nothing"

A decision given at the Haifa Execution Office on 13 January 2026 describes what happened next. The file was opened on 24 June 2024 to realise a vehicle pledge; in the absence of payment the creditor declared the entire loan due; and by a decision of 1 July 2024 a receiver was appointed over the debtor's rights in the vehicle — one week after the file was opened.

Execution registrar decision of 13 January 2026: attempts to contact the debtor came to nothing, and a warning was served on 21 April 2025
Decision in execution file 515509-06-24 of 13 January 2026: "it was declared that attempts to contact the debtor in order to establish the whereabouts of the vehicle came to nothing", and later: "A warning was served on the debtor on 21.04.2025."

The file was opened on 24 June 2024. The receiver was appointed a week later. The warning — the document from which the period for filing an objection runs — was served some ten months after that. On how vehicle receivership works and what rights a debtor has, see Vehicle receiver: how it works and what your rights are.

And then it was found that he had been abroad

In the same decision the registrar examined the official travel record from the Population and Immigration Authority, and held:

The registrar's finding that the debtor was outside Israel on the reported date of service, cancelling the service entry
The same decision, p. 4: "It follows that the debtor was outside the borders of Israel on 21.04.2025. Accordingly, I order the cancellation of the date on which service of the warning was updated in the file."

In other words: the declaration that contact could not be made, and the service on which the proceedings rested, were examined — and the service was cancelled. The pattern of service in this file is examined at length in False service reports by Mizrahi Tefahot Bank and Sewer Service ISRAEL: the American practice that reached the Execution Office, and the exit ban in Exit ban: how Mizrahi Tefahot Leasing sought to restrict a customer who was already abroad.

What the three entries have in common

In 1939, people who could not come and claim were recorded separately, and according to the examiners that record served as a basis for credit. In 2023 it was recorded that a reply to a customer was delayed because of the situation. In 2024 it was declared in proceedings that he could not be contacted.

In all three, a person's inability to reach the bank is not described as a problem for the bank to solve. It is described as a given — and in the first case, according to the examiners, as a resource.

What we do not know

The documents

  1. Appendix 3 to the commission's report, pages 8–10: the 1939 letters, the board minutes and the conclusion (PDF, Hebrew)
  2. Appendix 3: examination of Bank HaMizrahi, selected pages (PDF, Hebrew)
  3. The commission's final report: the Bank HaMizrahi pages (PDF, Hebrew)
  4. The full final report of the parliamentary commission of inquiry, on the Knesset website
  5. Decision of the Haifa execution registrar in file 515509-06-24 of 13 January 2026. The quoted passages are reproduced here as images; the full decision contains identifying details and is not published on this site.

Further reading